FAQ'S

What are the donations to charity?

Here at The Sierra Foxtrot Clothing, we believe it is important to give back to others. That's why 5% of profits from each item sold goes to charity. The best part, is that you get to choose which charity to donate to!

If you do not want us to donate 5% of profit from your purchase, you can choose not to.

For more information about the charities, please visit the Charities page.

 

Are your products vegan?

The Sierra Foxtrot Clothing Company is vegan owned, vegan run, and promotes Veganism and Animal Rights. We never use any products that cause cruelty to others.

Returns and Exchanges

Please contact us if you wish to make a return or exchange, and let us know the issue and the desired solution prior to sending it back. You have 14 calendar days to return or exchange an item from the date you received it.

To be eligible for a return or exchange, your item must be unused, undamaged, and in the same condition that you received it. You must have the receipt or proof of purchase.

 

Free PayPal ReturnS

Please refer to these directions from PayPal on how to get free returns to The Sierra Foxtrot. ​

  • Customer has activated Return Shipping on Us in their PayPal account

  • Customer buys a product from you, using PayPal to pay

  • Customer decides to return the product to you (your returns policy and applicable regulations apply)

  • Customer pays for return shipping

  • Customer submits a claim to us, with proof of PayPal purchase and proof of return shipping costs

  • After the customer's application has been approved, we aim to send a refund to their PayPal account in 10 days

For more information on T&C's, please refer to: https://www.paypal.com/uk/webapps/mpp/returns-on-paypal

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your item and the status of your refund or exchange after inspecting the item. We will notify you as soon as possible.

If your item is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit as soon as possible, but the amount of days depends on your card issuer’s policies.

Shipping

Take advantage of free PayPal returns, otherwise you will be responsible for your own shipping costs for your returning your item. Please see above for more information. 

We know that you want your products quickly, and we want to make sure that you get your orders as soon as possible! After placing your order, you will receive an email confirming your purchase and a shipment confirmation as soon as it’s out for delivery. Please allow 10 business days or less to receive your package.

 

 

Because we are a start-up, small business, we are only shipping to the US, EU and UK (for now). If you are out of these regions but want to purchase, please send us an email at info@thesierrafoxtrot.com and we can work on an order by order basis.

 

Please note, that all of the plastic used in our delivery is 100% recyclable, so please do not discard in the trash!

Which payment methods do you accept?

We accept direct credit card payments from all major credit card companies, including Visa, MasterCard, Discover and American Express,as well as PayPal.

Contact US

If you have any questions on returns, refunds, or exchanges, please contact us.

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©2018-Present The Sierra Foxtrot Clothing LTD. All Rights Reserved. 

Company Number 11233309.